Dealing with tough questions from conference audiences

6 05 2011

This morning I came across this piece offering advice for answering tough questions at meetings and events and thought it was worth sharing as tips for dealing with tough questions from the floor at conferences or ambushes from your competitors.

This article offers great advice for ensuring you come over well when without with difficult questions, but doesn’t cover what we believe to be one of the most important steps – preparation. In many cases you will know the likely topics to be raised and can take the time to prepare some stock answers – whether it be making sure you have some helpful facts and figures to hand or just the company line on the issue. This is often overlooked as once you’ve planned your presentation and practiced in front of your mirror all evening it’s easy to forget about the Q&A and making sure you’re prepared for every possibility.

Unfortunately, preparation also has the pitfall of making your response seem prepared and insincere – it’s very important not to appear to be feeding someone a line. You must take the time to digest their question and appear interested. Points 1 and 2 of the linked article go some way to covering this, but it’s also important to pause before answering, helping you look like you’re contemplating the issue rather than towing the company line. Further to point 1, alongside not rushing to offer platitudes you should also be careful not to nod whilst listening to their question (particularly if you’re about to disagree with their opinion!). It’s a very tough line to walk, between being prepared to tackle tough questions and not appear to be fobbing people off with pre-prepared lines, but if you remember to take your time before responding and be prepared to adapt your responses for each question you’ll avoid any disasters.

As a final note, it’s very important to never get angry. Sometimes your competitor will ask an awkward question or make a quip from the show floor that’s solely designed to be inflammatory. It can be hard not to take this personally or see it as an attack, but it’s important not to let this get your back up – if you’re lucky enough to have a keen sense of humour and a quick mind, then quip back and swiftly move on. Otherwise, take the high ground and move the conversation on elsewhere.





Inaugural conferences – should you speak?

22 04 2011

In the current conference landscape there are a lot of new events emerging, catering to specific niches and addressing the latest topics and trends. Some are extensions of existing events (like D’s Dive into Mobile) and others are entirely new events.

However, not all of these events are of the same quality and it can be hard to decide which invitations for your CEO you accept, which you repurpose for one of your VPs or Directors and which you politely decline. Even when the organiser has successfully run a ‘rock star’ event for a number of years you can’t guarantee that your CEO will be amongst his peers on a highly visible platform.

We always recommend erring on the side of caution for inaugural events. Even if you’re hoping to get your speakers out to ‘cool’ and upcoming events, you need to be certain that the right speaker takes the stage. If the organiser asks for your CEO for their inaugural event but can’t name any confirmed speakers, give you proof points about who’ll show up and which media will cover the event, then the alarm bells should be ringing.

All conference producers have ‘pressing deadlines’ – brochures need to be printed, agendas finalized and so forth, but the truth is you can usually wait until the event fleshes out a little more before confirming your speaker. Try giving the organiser some time to confirm other senior speakers and take some time to check for any buzz around the event. If the organiser has only managed to name a few directors and managers as confirmed speakers politely decline to speak this year, but signal your interest for next year’s event (when there’ll be ample proof points for you to pore over).

Of course, there’ll always be those events that are simply guaranteed to succeed due to the strength of the organisers brand and those will be no brainers. But where there’s doubt, don’t be afraid to substitute a lower level speaker in the inaugural year to scope out the event… You can always send your CEO to steal the show next year.

Finally, where these opportunities are not clear-cut a trusted third party speaker bureau consultancy will be able to help evaluate events and invitations and recommend the best course of action.





Hot conference topics and themes for 2011: mobile devices

11 02 2011

This is an expansion of the mobile theme; with markets continuing to mature and mobile devices growing in affect across markets we expect them to feature more heavily on conference agendas. This will be particularly buoyed by the maturation of the tablet market, which is likely to feature more heavily on mobile event agendas and perhaps spawn tablet specific events.
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Events in the telecoms sector such as the Mobile World Congress and Open Mobile Summit alongside the consumer electronic shows like IFA and CES will continue to be the main arena for mobile device discussions. However, mobile devices will also become an increasing focus at media and advertising events, with delegates wanting to know how to advertise on these platforms, reach new audiences and stay ahead of the curve. The proliferation of devices is also likely to inspire design and interface debate around how to keep user experience the same across devices and allow consumers to move freely between screens and across platforms.